Privacy Policy

At Koshland Pharm, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by telephone 415-344-0600.

Who are we?

Koshland Pharm: Custom Compounding Pharmacy is a specialized pharmacy that makes high-quality, customized prescription medications. Our mission is to improve the health and well-being of our patients by building strong relationships with patients and doctors and by serving as a knowledgeable and dependable health resource.

We are the only compounding pharmacy in San Francisco accredited by the Pharmacy Compounding Accreditation Board (PCAB), demonstrating our commitment to safety and quality.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you create a customer account for online orders.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and patient and/or doctor information depending on what pages are accessed and when. If you purchase a product from us online, your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about new products, and promotions of our goods and services;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations (for example dealing with insurance companies). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example administrative tasks and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Koshland Pharm.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of our customers. When you inquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online shop pages, your purchase is processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone 415-344-0600.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or if you are shop customer you may login to your account and update your information. Alternatively, you can telephone 415-344-0600.

You have the right to ask for a copy of the information Kohsland Pharm hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. All sensitive information (such as patient information, credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. Our website is secured throughout by our SSL certificate, you will notice a lock icon will appear on the web browsers when you visit

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password or any passwords we supply with anyone.


We may analyze your personal information to create a profile of your interests and preferences through Google Analytics Advertising features. We have enabled the following features:

  • Audience Demographics and Interests Reporting
  • AdWords
  • Google Display Network Impression Reporting

We and our third-party vendors use first-party cookies (such as the Google Analytics cookie), and third-party cookies (such as Google advertising cookies) to get a clear idea of how users find us online and to improve our search rankings with targeted information.

You may opt-out of the Google Analytics Advertising Features we use, including through Ads Settings, Ad Settings for mobile apps, or any other available means by visiting Google Analytics’ currently available opt-outs for the web.

Like many other websites, Koshland Pharm’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality or delay when using our website.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside the USA

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United States (“US”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the US. These countries may not have similar data protection laws to the US. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the US in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the US, your information may be transferred outside the US in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 1, 2018.